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postfix-users: [SOLVED] Re: Repeated mails

[SOLVED] Re: Repeated mails

From: Alberto Lepe <dev_at_nospam>
Date: Mon Oct 18 2010 - 08:13:54 GMT
To: postfix-users@postfix.org

On Thu, Oct 14, 2010 at 12:38 PM, captain_claw <ryanclaw@gmail.com> wrote:

>
>
> On Thu, Oct 14, 2010 at 10:40 AM, Matt Hayes <dominian@slackadelic.com>wrote:
>
>> On 10/13/2010 10:17 PM, Alberto Lepe wrote:
>>
>>> Yes Matt, I agree with you.
>>>
>>> However, for some reason a customer is complaining that some people are
>>> receiving several copies (in one case up to 15 copies) with exactly the
>>> same content, when he/she sent just one mail.
>>>
>>> I thought at the beginning it may be a problem with his mail client but
>>> after checking the logs I didn't see anything strange but those repeated
>>> lines.
>>>
>>> I now understand that those repeated logs are normal as the filter is
>>> re-injecting them into postfix. The only irregular thing I saw is that
>>> his/her mails are being marked as SPAM (but not rejected), which then
>>> are sent to quarantine. As far as I know, I have to manually "release"
>>> them from quarantine in order to be send, right?
>>> For now, I use those emails in quarantine to adjust the values of
>>> spamassassin until I can reach some comfortable setup in order to start
>>> blocking emails.
>>>
>>> Is there any other way I could analyze the "duplicated mails" problem?
>>>
>>> Thanks again.
>>>
>>
>>
>> What email client is the client using?
>>
>> -Matt
>>
>
> If you find that the problem is only on that user, I think you have to
> check his/her email client. if it's M$ outlook/express kindly check the
> pst/dbx file size of the user. cases that the MUA reaches its max size of
> 2gb (for M$ outlook 2003 below) the tendency is MUA can't write additional
> entry to pst/dbx and thus it remains to outbox. So if the users tries to
> send/receive the MUA re-send it to the recipient co'z the MUA assumed that
> there is still mail seating on the outbox. However if everybody is
> experiencing this problem then you have investigate more on your logs.
>
> -Ryan
>
>
>
Ryan, Thank you!! you were right! After all, and even it sounds odd, several
users in that domain had the same problem: their PST file was around 2GB.
The customer confirmed that the problem is gone now.

Thank you for your time (to everybody).