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> Thanks for the reply. The suggestion that you have given is already
> being worked out in the team.
> Meanwhile I am also trying to explore what other options I can
> have, maybe if every now and then I start facing such a
> situation/problem repeatedly.
In my simplistic view you can approach this in two ways.
1) If you are a technical person, you address the problem at the
source (the system that sends the same message repeatedly).
2) If you are a politician, it is more important that you create
the illusion that you are working on a solution (don't just
stand there, do something), and kiss enough babies.
I can't help you with the second approach.